The Impact of Information and Communication Technology (ICT) on Community Pharmacy

  • SUNIL JAWLA Adarsh Vijendra Institute of Pharmaceutical Sciences, Shobhit University, Gangoh, Saharanpur 247341, UP, India
  • Durg Vijay Rai Centre for Biological Engineering, Shobhit University, Gangoh, Saharanpur 247341, UP, India


Information and communication technologies (ICTs) are transforming health services throughout the world. Health information and technologies (HITs) involve application of information processing using computer for storage, retrieval, sharing and use of information and knowledge for communication by a pharmacist. Similarly electronic prescription (EP) services have made the dispensing and reimbursement processes more efficient. Maintenance of patient record become easy by using ICTs. Barcode identification of medicines can be used to reduce medicine administration errors and to improve the medication history of patients. Telecare using digital communications technology provides healthcare consultations and other health care services to rural, old & handicap patients easily and improves their access to healthcare by reducing their hospital attendance. In developing countries like India, it is quite a challenging task to provide access to information and communication technologies. As the geographical diversity is also a challenging for implementation of ICTs at everywhere. Information and technologies are giving a way to access the data all over the globe. ICTs have brought transformation in education in all over the world. Information and technologies are removing barriers from learning education. ICT applications are becoming indispensable tools for traditional and vocational education. In the field of pharmaceutical sciences, ICTs can further enhance the quality of education. As lots of modifications and newer drugs are coming in the market, it is quite a challenging task to a pharmacist to update knowledge to serve the society in an efficient way. ICT can be utilized in health care to improve quality of patient centric services.


Download data is not yet available.


1. Lupiáñez-Villanueva, F., Hardey, M., Torrent, J., & Ficapal, P. (2010). The integration of Information and Communication Technology into medical practice. International Journal of Medical Informormatics, 79(7), 478-91.
2. Benrimoj, S.I., & Roberts, A.S. (2005). Providing Patient Care in Community Pharmacies in Australia. Annals of Pharmacotherapy, 39(11), 1911-7.
3. Forrester, S.H., Hepp, Z., Roth, J.A., Wirtz, H.S., & Devine, E.B. (2014). Cost-Effectiveness of a Computerized Provider Order Entry System in Improving Medication Safety Ambulatory Care. Value Health, 17(4), 340-9.
4. Fagerström, C., Tuvesson, H., Axelsson, L., & Nilsson, L. (2017). The Role of ICT in Nursing Practice: an Integrative Literature Review of the Swedish Context. Scandinavian Journal of Caring Sciences, 31(3), 434-448.
5. Lupiáñez-Villanueva, F., Hardey, M., & Lluch, M. (2014). The Integration of Information and Communication Technology into Community Pharmacists Practice in Barcelona. Health Promotion International, 29(1), 47-59.
6. Aarts, J., Ash, J., & Berg, M. 2007. Extending the Understanding of Computerized Physician Order Entry: Implications for Professional Collaboration, Workflow and Quality of Care. International Journal of Medical Informatics, 76, S4–S13.
7. Abbott, A. (1988). The System of Professions: An Essay on the Division of Expert Labor, 1st edn. University of Chicago Press, Chicago.
8. Adamcik, B.A., Ransford, H.E., Oppenheimer, P.R., Brown, J.F., Eagan, P.A., & Weissman, F.G. (1986). New Clinical Roles for Pharmacists: A Study of Role Expansion. Social Science & Medicine, 33(11), 1187–1200.
9. Barber, N. (2005). The Pharmaceutical Gaze-The Defining Feature of Pharmacy. The Pharmaceutical Journal, 275, 78.
10. Bates, D.W., & Gawande, A.A. (2003). Improving Safety with Information Technology. The New England Journal of Medicine, 348(25), 2526–2534.
11. Bellamy, C., & Taylor, J. (1998). Governing in the Information Age. Open University Press, New York.
12. Shcherbakova, N., & Shepherd, M., (2014). Community Pharmacists, Internet and Social Media: an Empirical Investigation. Research in Social and Administrative Pharmacy, 10(6), e75-85.
13. Ancker, J.S., Kern, L.M., Abramson, E., & Kaushal, R., (2012). The Triangle Model for Evaluating the Effect of Health Information Technology on Healthcare Quality and Safety. Journal of the American Medical Informatics Association, 19(1), 61-65.
14. Chaudhry, B., Jerome, W., & Shinyi, W. (2006). Systematic Review: Impact of Health Information Technology on Quality, Efficiency, and Costs of Medical Care. Annals of Internal Medicine, 144, 742–52.
15. Galanter, W., Falck, S., Burns, M., Laragh, M., & Lambert, B.L., (2013). Indication-Based Prescribing Prevents Wrong-Patient Medication Errors in Computerized Provider Order Entry (CPOE). Journal of the American Medical Informatics Association, 20(3), 477-481.
16. Abramson, E.L., Barrón, Y., Quaresimo, J., & Kaushal R. (2011). Electronic Prescribing within an Electronic Health Record Reduces Ambulatory Prescribing Errors. Joint Commission Journal of Quality and Patient Safety, 37(10), 470-8.
17. Johnson, K.B., & Lehmann, C.U. (2013). Electronic Prescribing in Pediatrics: toward Safer and More Effective Medication Management. Pediatrics, 131(4), e1350-6.
18. Reeve, J., & Sweidan, M. (2011). Setting a Standard for Electronic Prescribing Systems. Australian Prescriber, 34, 2–4.
19. Ammenwerth E., Schnell-Inderst P., Machan C., & Siebert U. (2008). The Effect of Electronic Prescribing on Medication Errors and Adverse Drug Events: a Systematic Review. Journal of the American Medical Informatics Association, 15, 585-600.
20. Porterfield, A., Engelbert, K., & Coustasse, A. (2014). Electronic Prescribing: Improving the Efficiency and Accuracy of Prescribing in the Ambulatory Care Setting. Perspectives in Health Information Management, 11(Spring), 1g.
21. Smith, G., Smith, J., & Brindley, D. (2014). The Falsified Medicines Directive: How to secure your supply chain. Journal of Generic Medicines, 11(3-4), 169–172.
22. Hachesu, P. R., Zyaei, L., & Hassankhani, H. (2016). Recommendations for Using Barcode in Hospital Process. Acta Informatica Medica, 24(3), 206–210.
23. Lawson, L.S., & Rodriguez, J.D. (2016). Raman Barcode for Counterfeit Drug Product Detection. Analytical Chemistry, 88(9), 4706-13.
24. Mao, Y., Zhang, Y., Zhai, S. (2008) Mobile Phone Text Messaging for Pharmaceutical Care in a Hospital in China. Journal of Telemedicine and Telecare, 14(8), 410 – 414. (
25. Mahoney, C.D., Berard-Collins, C.M., Coleman, R., Amaral, J.F., & Cotter, C.M. (2007). Effects of an Integrated Clinical Information System on Medication Safety in a Multi-Hospital Setting. American Journal of Health-System Pharmacy, 64, 1969-1977.
26. Jawla, S., Gupta, A.K., Singla, R., & Gupta, V. (2009). General awareness and relative popularity of allopathic, ayurvedic and homeopathic systems, Journal of Chemical and Pharmaceutical Research, 1(1), 105-112.
27. Crynes, B.L. (1999). The Computer is Critical for Globalization of Engineering Education. Global Journal of Engineering Education, 3(2). 129-133.
28. McGivney M.S., Meyer S.M., Duncan-Hewitt W. (2007). Medication Therapy Management: It’s Relationship to Patient Counselling, Disease Management, and Pharmaceutical Care. Journal of the American Pharmacists Association, 47(5), 620–28.
29. Burns A. (2008). Medication Therapy Management in Pharmacy Practice: Core Elements of an MTM Service Model (Version 2.0). Journal of the American Pharmacists Association, 48(3), 341-353.
52 Views | 49 Downloads
How to Cite
JAWLA, SUNIL; RAI, Durg Vijay. The Impact of Information and Communication Technology (ICT) on Community Pharmacy. International Journal of Growth and Development, [S.l.], p. 01-04, apr. 2018. ISSN 2524-213X. Available at: <>. Date accessed: 19 july 2018. doi:
Citation Formats